The Platform Assistant

The Platform Assistant is designed to address the challenges that may arise when navigating a new platform or encountering issues. As a fundamental component of the Digital Assistant, it acts as a central repository for all platform-related questions and troubleshooting needs. This dedicated platform expert is accessible at all times to offer guidance and support.

How the Platform Assistant Empowers Users

• Self-Service Support: Users are enabled to identify solutions to common issues and questions without the necessity of contacting the support team.
• Navigation Guidance: Users receive direction on locating specific features, modules, or information within the platform.
• User Instruction: Users are instructed on performing various tasks and effectively utilizing the platform's functionalities.
• Troubleshooting Aid: Users are assisted in resolving minor issues or comprehending error messages.
• Reduced Dependence on Support Teams: Users contribute to the efficient allocation of support resources by independently finding answers.

Examples of User Queries for the Platform Assistant

• "How may I create a new project?"
• "Where is the reporting module located?"
• "How do I modify my profile information?"
• "Could you demonstrate the proper use of the search function?"

Accessing the Platform Assistant

• Expand the Ambient Assistant to access the full version of Digital Assistant.
  
• Select the Platform Assistant from the Assistants tab.
  
  
  The Platform Assistant is designed to facilitate a seamless and efficient user experience with the platform. Users are encouraged to utilize it whenever they have a question or require assistance.