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Knowledge Management

The Knowledge Management feature of our AI Innovation Platform helps with development of a comprehensive data ingestion and storage management strategy to efficiently handle diverse data sources of users. This robust system also powers the digital assistant that delivers relevant and accurate information by maintaining a global knowledge base accessible to all users, connected to a vast array of open sources like websites, databases and research repositories. Additionally, each customer can create a private, custom knowledge base linked to their private data sources, ensuring specific information is always readily available. The customer knowledge is always isolated from the global/generic knowledge based on user credentials, seamlessly integrating both public and private knowledge bases to deliver comprehensive and personalized responses.

To use knowledge management, follow the below steps:

  1. Click on "Digital Assistant" icon from the top menu and go to "Knowledge".

  2. Click on "+Add New Artifacts" and upload the required document. While uploading artifacts, users need to assign tags to each artifact, which can be used to access it in a chat.


  3. The uploaded file can be viewed on the left panel. 

  4. User can view the "Related Conversations" that used the particular artifact for generating the response (i.e. users can use these uploaded documents as tags to support their queries and ground the assistant's response). Also by clicking on the conversation, you’ll be redirected to the particular page.