Frequently Asked Questions (FAQ)

General Questions

1. What is the Dashboard in the AI Innovation Platform?

The "Dashboard" is the landing page that appears immediately after you log in. The "Dashboard" serves as the landing page upon login, providing an overview of key features. Users can access "My Projects" to manage their work, track raised requests under "My Requests", and explore the "Digital Assistant" and "Marketplace" directly from this section.

2. How do I return to the Dashboard from other pages?

Click the "Dashboard" icon from the left panel of any page or module to navigate back to the "Dashboard".

1. What are the key sections of the Dashboard?

The "Dashboard" consists of five main sections:

Banners – Includes "Digital Assistant", "Help & Support", "Notifications", "Shopping Cart", and "Profile".
My Projects – Displays the projects that you are part of.
My Requests – Tracks your pending approvals and submitted requests.
Digital Assistant – The "Digital Assistant" is an AI-powered tool designed to help users navigate the platform, answer queries, and provide guidance on various functionalities.
Marketplace – Shows items available in the "Marketplace".

Organizations

1. What is the Organization?

The Organization allows users and customer admins to select the organization they are affiliated with. Based on this selection, the dashboard updates in real-time to display relevant projects, marketplace items, requests, and support tickets.

2. Who can use the Organization?

Both users and customer admins can use this feature to switch between organizations they are associated with.

3. What happens when I select a different organization?

When a different organization is selected:

Your dashboard updates to reflect projects, marketplace items, and support tickets specific to that organization.

Any requests or resources shown will be scoped to the selected organization.

4. Can I switch between organizations without logging out?

Yes. You can seamlessly switch between multiple organizations from the UI without needing to log out or reload the application.

5. What if I only belong to one organization?

If you're affiliated with only one organization, that will be selected by default, and you won’t see the switch option unless more organizations are added to your account.

6. Where is the Organization located in the UI?

You can find the Organization at the top left, typically near your name.

Projects and Folders

1. How do I view the projects I’m part of?

In the "My Projects" section, you will see project cards representing all the projects you are involved in. Click on a project card for more details or select "View All" from the bottom bar of the "My Projects" to see the complete list.

2. How can I create a project in the AI Innovation Platform?

Go to the "My Projects" section, click "Request", and fill in the required details to request access to a new project.

3. How can I add services to my projects?

To add a service to a project:

Select the project where you want to add the service.
Browse through the available services displayed on the screen.
Choose the required service and click "Select Configuration".
Provide the necessary configuration details and click "Add Service" to finalize the addition.

4. What are folders in AIIP, and why should I use them?

Folders in AIIP help you organize your projects efficiently. Whether you’re working on fast-paced experimentation or need to follow strict compliance rules, folders give you structured spaces for collaboration, management, and governance.

5. What is the difference between a Regular Folder and a Regulated Folder?

Regular Folder is ideal for day-to-day work like research or prototyping. It allows flexibility with up to 4 levels of subfolders and supports up to 300 sub-divisions at each subfolder level. Projects and folders can be moved and renamed freely.
Regulated Folder is used for sensitive projects requiring strict compliance. It supports up to 2 levels of subfolders, a maximum of 5 sub-divisions at each subfolder level, and only 4 projects per subfolder. Content in these folders cannot be moved or renamed once created.

6. How many levels of subfolders can I create?

In Regular Folders, you can create up to 4 levels of nested subfolders.
In Regulated Folders, you can create up to 2 levels of nested subfolders.

7. How many subfolders can a folder contain?

Regular Folders can contain up to 300 subfolders at the same level.
Regulated Folders can contain up to 5 subfolders at the same level.

8. How many projects can I create inside a folder?

In Regular Folders, there is no strict limit.
In Regulated Folders, you can create up to 4 projects per subfolder.

9. Can I move or rename folders after creating them?

Yes, in Regular Folders, you can move, rename, and reorganize folders and projects at any time.
No, in Regulated Folders, content cannot be moved, renamed, or reorganized after creation to maintain compliance.

10. How do I create a new folder?

Go to the "My Projects" menu on the left panel.
Click the "New" icon and choose "Folder".
Fill in the details:
- Select the Folder Type (Regular or Regulated).
- Enter a Name and a brief Description.
Click "Submit" to create the folder.

11. How do I rename a folder?

Open the "My Projects" menu.
Click the edit (🖉) icon next to the folder name.
Type in the new name and click the checkmark to confirm.

Note: This is only allowed for Regular Folders.

12. How do I move a folder to a different location?

Click the three dots (⋮) next to the folder name.
Select "Move folder".
Choose the destination folder and click "Move".

Note: You cannot move folders in Regulated Folder structures.

13. Is access to folders secure?

Yes. All folders come with role-based access controls (RBAC) to ensure your data and projects are securely managed and only accessible to authorized users.

Marketplace

1. How can I add items to the Marketplace?

Navigate to the "Marketplace", click "Add Item", and complete the required details to publish an item.

2. What does "Item Category" mean?

Item categories define the type of item being published on the "Marketplace". Options include:

Data Assets
Code Utilities
Documents
Notebooks
APIs/Apps
Models
External Links
Services
Data Providers

Select the appropriate category based on the type of data you want to publish.

3. What are Marketplace Items?

Marketplace items include assets, resources, or data developed during a development process or clinical trial, including external links and collaborative content, such as documents, files, data assets, notebooks or other materials.

4. How can I access the Marketplace?

Click the "Marketplace" option from the Dashboard. This will redirect you to the Marketplace page, where you can publish, consume, and collaborate on items.

5. How do I browse items in the Marketplace?

You can explore all available items under the "All Items" tab. Use filters such as New Arrivals, Top Ratings, or browse by Category to discover what best suits your needs.

6. What filters can I use to narrow down items?

You can filter items by: - Category (e.g., AI & Software Tools, Code Resources) - New Arrivals (recently published items) - Top Ratings (highly reviewed items) These options help you quickly find relevant or trending assets.

7. Where can I view the items my team has purchased?

Go to the "Purchased Items" tab to view all items purchased by you or your team.

8. How do I add an item to my cart?

You can add an item to your cart either: - Directly from the item card by clicking "Add to Cart" - Or from the item’s detail page The cart icon will reflect the updated number of items added.

9. How do I submit a purchase request?

Go to "My Cart", select the items you want to request, and click "Send for Approval". You’ll get a confirmation popup once the request is submitted.

10. Can I save items for later?

Yes, you can add items to your Wishlist by clicking the icon on the item card or detail page. These saved items are accessible under the "Wishlist" tab inside the Cart.

11. How can I track the status of my purchase request?

After submitting a request, check the "Waiting for Approval" section to track its status. You'll see labels like "Awaiting admin approval" or "Requested by the team" based on who initiated the request.

12. Can I modify or cancel my request?

Yes. You can delete items from your Waiting for Approval tab to cancel pending requests. This also removes the item from the admin’s approval list.

13. Where do I find approved items after purchase?

Once approved, the item will appear in the "Purchased Items" tab. You can then add it to a project using the "Add to Project" button.

14. How do I use an approved item in a project?

Click "Add to Project" on the item card or detail page, select the destination project bucket in the popup, and click Submit. A notification will confirm successful transfer.

15. How do I rate or review an item?

After using an item, visit its detail page to leave a star rating and a written review. You can also like, reply, or report other reviews.

16. I’m an admin—how do I approve or reject item requests?

Go to the "Requests by Team" tab in your cart. Use the "Select All" or manual selection options, then click "Place Order" and confirm. Rejected items are automatically added to the user’s Wishlist.

17. Can admins purchase items directly?

Yes. Admins can bypass the approval process and purchase items immediately if necessary.

Notifications and Profile Management

1. How will I be notified about updates?

You will receive updates via the "Notifications" icon on the Dashboard. Notifications are categorized into:

All
Unread
Projects
System
Marketplace
Support
Admin

2. Can I mark all notifications as read at once?

Yes, click on the "double tick (Mark all as read)" icon in the notifications section to mark all notifications as read.

3. What information is available in my profile?

Your profile displays your name, email, and role. Roles include:

System Admins
Customer Admins
Users
Publisher

You can also access options like "Help & Documentation", "Log Out" via the profile dropdown.

Approvals

1. How do I track my requests and approvals?

The "Approvals/Requests" section contains:

Requests – Displays the status of your submitted requests (e.g., project creation, service requests).
Approvals – Lists pending approvals requiring your action (visible to admins and item publishers).

Admin-Specific Features

1. What additional features are available for admins?

Admins have access to:

Reports – View user, group, and cost-related reports.
Admin Section – Manage user hierarchies and update user information.

2. How can admins manage cost reports?

Admins can click the "Cost Reports" icon to view the projects and services cost.

Digital Assistant and Support

1. What is the Digital Assistant feature?

The "Gen AI-powered Digital Assistant" helps with technical, platform, and healthcare-related queries. It also assists in generating draft documentation.

2. How do I access the Digital Assistant?

Click on the "Digital Assistant" option on the "Dashboard" or use the "Ask Me" feature located at the bottom right of the platform.

3. How can I raise a support request?

To raise a support request, click on the "Help & Support" icon from the top banner and click "Create". Select the issue type, provide details, and submit the ticket.

4. How can I track my support request?

To track your support request, navigate to the "Help & Support" page, where all your raised tickets are listed. Check the status of each ticket from the "status" column.

5. Can I reopen a support request?

Yes, you can reopen a support request if it is marked as resolved but the issue persists. Simply navigate to the ticket and select the "Reopen" option.

Troubleshooting

1. Why can’t I see certain Dashboard features like Show Profile, Settings?

Some features, like "Show Profile' and "Settings", are currently disabled but will be available in future updates. Stay tuned for platform updates.

2. Why aren’t my GCP services appearing immediately in services section?

Some GCP services may take up to 20 minutes to activate and appear in the Services section. This delay ensures proper integration before display.

Additional Features and Functionalities

1. What are the key features of the platform?

The AI Innovation Platform offers:

Secure storage for medical data
AI-powered analysis tools
Automated document generation
Research collaboration tools
A marketplace for publishing and accessing artifacts
Integration with cloud-based computing resources

2. Does the platform support collaboration between researchers?

Yes. Users can share datasets, models, and research findings securely, enabling global collaboration on medical AI research.

3. How does the platform ensure data security?

The platform follows industry security standards, including:

End-to-end encryption
Role-Based Access Control (RBAC)
Compliance with HIPAA & GDPR